Client Advisor interview questions and expert answers

Answer example: I maintain detailed preferences, sizing, lifestyle notes, and key dates. I plan purposeful touchpoints: new collection previews tailored to their tastes, post-purchase care follow-ups, and occasion-based suggestions. I track actions in CRM, set reminders, and measure reactivation and repeat rate. Consistency, not volume, is what grows a loyal client base.

Answer example: I start with open questions about occasion, wardrobe gaps, and comfort. I propose a hero piece and build looks around it, explaining craftsmanship and fit. I invite the client to compare options, then suggest complementary accessories that enhance the look. I close by recapping benefits and arranging tailoring, then schedule a follow-up for care and future needs.

Answer example: I position additions as solving specific needs: care kits to protect investment, belts to complete proportion, or alternate heel heights for versatility. I frame price as value over time, never discount. I watch body language to avoid overloading. The aim is a complete solution that feels considerate, not pushy.

Answer example: A seam issue appeared after a gala. I apologized, arranged atelier repair with a loaner, and sent updates with photos. I delivered the piece personally with a care guide and invited her to a preview. She referred two friends and returned for seasonal looks. Ownership and follow-through matter more than blame.

Answer example: I greet warmly, observe cues, ask two open questions, then propose one curated option to gauge direction. I narrate my choices to build trust, keep options focused, and invite the client to react. This keeps pace high while ensuring the client feels seen and cared for.

Answer example: I send precise SKU and size requests, batch BOH runs, and stage alternates before fittings. I signal VM if displays need quick resets and help maintain standards between clients. This reduces wait time, keeps the floor pristine, and prevents misses.

Answer example: I triage by intent: buyers first, browsers engaged politely. I acknowledge each client with a clear time cue, prepare quick sizes in advance, and schedule returns for longer consultations. I keep my space immaculate to work faster and invite a colleague when needed.

Answer example: I connect materials, construction, and atelier heritage to tangible benefits: longevity, comfort, and finish. I use sensory cues and comparisons without naming competitors. I avoid discounting language and focus on cost-per-wear and timelessness. Clients buy when the story feels authentic and personal.

Answer example: I avoid names on the floor, use private areas for sensitive topics, and record preferences discreetly. I coordinate with management on security needs and follow consent for communications. Trust is built by what I do not share as much as what I do.

Answer example: I map the line by stories, fabrics, and fits, try key pieces, and script two benefit-led lines per hero item. I quiz with teammates and practice complete looks. I keep notes in my client book tying pieces to specific clients to speed personalized outreach.

Answer example: I loop in specialists early, hand off with clear context, and keep the client feeling guided rather than passed around. I note preferences in CRM and recap to the client so the experience feels cohesive. Team selling should feel like a concierge, not a relay.

Answer example: Within 24 hours I send a personalized note with care tips. I set a reminder aligned to the item’s first wear or season change and offer styling support. I flag complementary arrivals relevant to their wardrobe plan and invite them to private previews when appropriate.

Answer example: I reframed the choice around fit, longevity, and how the piece completed her wardrobe plan. I offered an alteration that solved her hesitation and showed an alternate color in natural light. I removed pressure, gave space, and followed up later that day. She returned and purchased the full look.

Answer example: I follow industry sources, then translate trends into wearable solutions for my clients’ lifestyles. I build look suggestions that honor brand codes and the client’s taste. I avoid chasing novelty; I prioritize pieces that elevate their existing wardrobe.

Answer example: I set expectations, stage options in advance, and use colleagues for quick assists. I never leave a client without acknowledgment and a clear next step. I maintain presentation standards so the environment stays calm even when busy.

Answer example: Weekly I review 10 key clients, note wardrobe gaps, align with new arrivals, and send two personalized looks each. I track responses and book appointments. I log anniversaries and style notes so each visit builds on the last.

Answer example: I check network availability, propose a close alternative, and offer a private appointment when the piece arrives. I set expectations clearly and provide a small touchpoint meanwhile, like a care guide or look suggestion, so the client feels prioritized.

Answer example: I keep bays aligned to plan, refill facings, steam try-ons, and report damages. I coordinate with the runner to stage sizes and keep fitting rooms pristine. Elevated presentation is part of my sales process, not an afterthought.